In today’s globalized world, phone and video calls are indispensable means of business communication. However, many make communication errors that can affect their reputation and professional relationships. In addition to paying attention and responding politely, you should try to master the skills required for handling client concerns on calls. If you want your calls with clients and colleagues to be smooth and productive, here are a few common errors to avoid during business calls.  Being unprepared Not preparing before answering or making a call is one of the most serious mistakes to avoid. Looking up the company or individual, you are calling, gathering relevant data, and making a list of key points to discuss are crucial steps in making business phone calls. Not doing your due diligence could make you seem less confident and unable to effectively convey your message. Not introducing yourself Failing to introduce yourself can confuse people and make them uncomfortable continuing the conversation. So, mention your and the organization’s name at the start of the conversation to ensure everyone on the call knows who is on the other end. Not focusing on the discussion Talking too often, zoning out, and not paying attention to the conversation are signs of ineffective communication.